Winter 15% discount on all last year's cocoa butter press models
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Warranty Terms
Warranty and Support Policy
Our warranty terms clearly define coverage periods, spare parts commitment, and service conditions to ensure reliable operation and transparent long-term support for your equipment.
One-Year Warranty for Motor and Gearbox Components
The main motor and gearbox are covered by a one-year manufacturer warranty from the delivery date against manufacturing defects and material faults.
Two-Year Worldwide Warranty for Motor Inverter Driver
The motor driver inverter is covered by a two-year worldwide manufacturer warranty under standard operating conditions.
Two-Year Warranty Coverage for Electrical System Components
Other electrical parts are protected by a two-year warranty against manufacturing defects and internal faults.
Ten-Year Spare Parts Supply Availability Commitment
Spare parts will be available for ten years after delivery to ensure long-term service support and continued operational reliability.
Normal Wear and Consumable Parts Not Included
Parts exposed to normal wear during operation are not included under the standard warranty terms and routine maintenance requirements.
Damage from Misuse or Unauthorized Modifications Excluded
The warranty does not cover damage caused by incorrect operation, misuse, unauthorized changes, or user-related faults.
After Sales Support
Have questions about our machines?
Our team is ready to answer your technical and commercial inquiries. We respond to all messages from Monday to Friday, 09:00–18:00 (UTC +3)
Ongoing Support
After-Sales Technical Support and Assistance
We provide structured online support to help you operate your machine correctly and without interruption. Our goal is clear guidance, fast response, and practical solutions when needed.
Shipping and Delivery
Shipping & Delivery
Production Time:
Many of our machine models are available in stock. Once your order is confirmed, the machine is prepared and packed according to the selected shipping method.
Packing and Dispatch Preparation:
Orders are prepared and made ready for shipment within approximately 3 days.
Shipping Options:
Delivery methods depend on the machine size and destination country. We offer road, air, sea freight, and door-to-door express delivery options. We work with DHL Express, TNT Express, FedEx Express, and major international airlines.
Incoterms and Delivery Terms:
We provide delivery under the following terms:
- CPT – Delivered to Airport
- CFR – Delivered to Port
- DAP – Door-to-Door Delivery Service
We help determine the most suitable shipping method based on your location and project requirements.
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